Shipping policy

At Susan & Helen Leura, we believe that shopping for something you love should be simple, enjoyable and stress-free. That's why we do our best to make the ordering and delivery process as smooth as possible, from the moment you place your order until your parcel arrives at your doorstep.

Below, you'll find everything you need to know about our shipping process, delivery times and costs.

Processing & Delivery Times

We carefully prepare every order to ensure it is processed and dispatched as efficiently as possible.

Our estimated delivery times are as follows:

  • Order processing: 1–3 business days

  • Estimated shipping time: 8–12 business days after dispatch

  • Shipping costs: FREE Australia-wide

Orders placed during weekdays are generally processed more quickly. Orders placed on Friday evenings, weekends or public holidays may require additional processing time.

Please note that delivery times are estimates and may vary depending on your location, shipping carrier, customs processing and other circumstances outside our control.

We always aim to get your order to you as quickly as possible.

Placing Your Order

Shopping at Susan & Helen Leura is simple and secure.

Step 1 – Choose Your Favourite Pieces

Browse our collections and select the items you love. Choose your preferred size, colour and quantity before clicking "Add to Cart."

Step 2 – Review Your Cart

Once you've finished shopping, review the items in your cart to make sure you've selected the correct products, sizes and quantities.

When you're happy with your selection, proceed to checkout.

Step 3 – Enter Your Delivery Details

Enter your contact information and shipping address carefully.

Please double-check your street address, suburb, state and postcode to help ensure your parcel reaches the correct destination.

Step 4 – Secure Payment

Continue to the payment section and select one of the secure payment methods available at checkout.

Our checkout uses encrypted connections to help protect your payment information.

Step 5 – Order Confirmation

Once your order is successfully placed, you'll receive an order confirmation email with your purchase details.

We'll then begin preparing your order for dispatch.

Free Shipping Australia-Wide

We're delighted to offer 100% FREE shipping on all orders across Australia.

There is no minimum order value required.

Whether you're ordering one beautiful piece or treating yourself to several favourites, we'll cover the standard delivery costs.

No unexpected standard shipping fees at checkout — just a simple and enjoyable shopping experience.

Shipping Your Order

Found something you love? We know you'll be looking forward to receiving it!

Once your order has been processed, it will be prepared for dispatch through our fulfilment and shipping partners.

To keep our prices accessible, some orders may be shipped directly from our international fulfilment partners.

This allows us to offer a wide selection of fashion pieces while keeping standard