Terms and service
OVERVIEW
Welcome to Susan & Helen Leura. This website is operated by Susan & Helen Leura. Throughout the site, the terms "we", "us" and "our" refer to Susan & Helen Leura.
Susan & Helen Leura offers this website, including all information, tools, products and services available through it, to you, the customer, subject to your acceptance of the terms, conditions, policies and notices outlined here.
By visiting our website and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service, including any additional terms, conditions and policies referenced herein or available by hyperlink.
These Terms of Service apply to all users of the website, including browsers, customers, merchants and contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to these terms.
We reserve the right to update, modify or replace any part of these Terms of Service by publishing updates on this page, subject to applicable law.
SECTION 1 – ONLINE STORE TERMS
By using this website, you confirm that you are at least the age of majority in your state or territory of residence, or that you have obtained the necessary consent from a parent or legal guardian.
You may not use our products or services for any unlawful or unauthorised purpose, nor may you violate any applicable laws while using our website.
You must not transmit viruses, malware or any other code of a destructive nature.
A breach of these Terms of Service may result in the suspension or termination of access to our services, subject to applicable law.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse or cancel orders where reasonably necessary, including in cases of suspected fraud, unlawful activity or misuse of our services, subject to applicable consumer protection laws.
You understand that certain information you provide, excluding payment information, may be transferred across various networks and adapted to meet technical requirements.
Payment information is processed securely through our payment service providers.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of our website or services without our prior written permission.
The headings used in these Terms of Service are included for convenience and do not affect their interpretation.
SECTION 3 – ACCURACY AND COMPLETENESS OF INFORMATION
At Susan & Helen Leura, we strive to provide accurate, clear and up-to-date information about our products and services.
However, occasional errors, inaccuracies or omissions may occur.
Information on our website is provided for general purposes and should be considered alongside the specific product information and policies available at the time of purchase.
We reserve the right to correct information and update website content when necessary.
Nothing in this section limits your rights under applicable consumer protection legislation.
SECTION 4 – PRICES, SERVICES AND ORDER ACCEPTANCE
Product prices may change without prior notice. However, price changes will not affect orders that have already been accepted, except where permitted by applicable law.
Prices displayed for Australian customers are generally shown in Australian Dollars (AUD), unless otherwise stated.
We reserve the right to modify or discontinue products or services, subject to any existing contractual obligations and applicable law.
The display of products on our website constitutes an invitation to place an order.
After you place an order, you will normally receive an automated order confirmation by email. This confirmation acknowledges receipt of your order but does not necessarily constitute acceptance.
We may decline or cancel an order for legitimate reasons, including stock unavailability, payment issues or pricing errors, subject to applicable law.
If payment has already been collected for an order that cannot be fulfilled, the relevant amount will be refunded.
Your statutory consumer rights remain unaffected.
SECTION 5 – PRODUCTS AND SERVICES
Certain products may be available exclusively online through our website and may be offered in limited quantities.
We make every reasonable effort to display product images, colours, descriptions and details as accurately as possible.
However, the appearance of colours may vary depending on your device, screen settings and lighting conditions.
We reserve the right to limit product quantities, change product descriptions or discontinue products where appropriate.
Some products may be fulfilled by third-party suppliers and shipped internationally, including from China where applicable.
Estimated shipping and delivery information is provided in our Shipping Policy.
Any applicable customs duties, import taxes or additional charges will be handled in accordance with the information disclosed during the purchasing process and applicable law.
Products purchased through Susan & Helen Leura may be returned or exchanged in accordance with our Return & Refund Policy and applicable consumer legislation.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies.
SECTION 6 – BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, limit or cancel orders where reasonably necessary, including orders that appear fraudulent, unauthorised or intended for unauthorised resale.
These restrictions may apply to orders associated with the same customer account, payment method, billing address or shipping address.
If an order is modified or cancelled, we may contact you using the email address or contact information provided during checkout.
You agree to provide accurate, complete and current information when placing an order.
You are responsible for ensuring that your billing, shipping and contact details are correct so that we can process and deliver your order.
For information about returns, refunds and exchanges, please refer to our Return & Refund Policy.
SECTION 7 – OPTIONAL THIRD-PARTY TOOLS
We may provide access to third-party services or tools that are not directly operated or controlled by Susan & Helen Leura.
These services may be subject to their own terms and privacy policies.
We encourage you to review any applicable third-party terms before using such services.
To the extent permitted by law, we are not responsible for issues arising solely from third-party tools that are outside our control.
Nothing in this section excludes liability or obligations that cannot legally be excluded.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to websites, services or resources operated by third parties.
These websites are independent of Susan & Helen Leura, and we do not control their content, availability or privacy practices.
We encourage customers to review the relevant terms and privacy policies before interacting with third-party websites.
We are not responsible for third-party content or transactions outside our control, except where responsibility is imposed by applicable law.
SECTION 9 – COMMENTS, FEEDBACK AND CUSTOMER SUBMISSIONS
If you submit reviews, comments, suggestions, photographs or other content to Susan & Helen Leura, you confirm that you have the necessary rights to share that material.
You grant us a non-exclusive, royalty-free licence to use, reproduce and display content you voluntarily submit for purposes related to our website, customer service and business operations, where permitted by law.
We reserve the right to moderate or remove content that is unlawful, misleading, offensive, abusive or otherwise inappropriate.
You must not submit content that infringes another person's intellectual property, privacy or other legal rights.
You must not use false identities, misleading email addresses or impersonate another person when submitting content.
We are not responsible for opinions expressed in customer reviews or third-party submissions, except where required by law.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through our website is governed by our Privacy Policy.
We collect and process personal information as described in that policy and in accordance with applicable privacy legislation.
Please review our Privacy Policy to understand how your information is collected, used, stored and protected.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates or availability.
We reserve the right to correct these errors and update relevant information.
Where an error affects an existing order, we will handle the matter in accordance with applicable contract and consumer protection laws.
If an order cannot be fulfilled due to a material error, we will notify the customer and provide an appropriate resolution, including a refund where required.
Nothing in this section restricts your statutory consumer rights.
SECTION 12 – PROHIBITED USES
You are prohibited from using our website or its content:
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For any unlawful or unauthorised purpose.
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To violate applicable laws or regulations.
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To infringe intellectual property rights.
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To harass, abuse, threaten or discriminate against others.
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To submit false, deceptive or misleading information.
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To upload viruses, malware or malicious software.
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To collect personal information without authorisation.
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To engage in spam, phishing or other fraudulent activities.
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To interfere with the website's security or functionality.
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To use automated systems to access the website in an unauthorised or harmful manner.
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To engage in activities that could damage our website, services or customers.
We reserve the right to restrict access to our website where these terms are violated, subject to applicable law.
SECTION 13 – WARRANTIES AND LIMITATION OF LIABILITY
Susan & Helen Leura aims to provide a reliable shopping experience and products that meet their descriptions and applicable quality standards.
We do not guarantee that access to our website will always be uninterrupted or completely free from technical errors.
To the maximum extent permitted by law, we are not responsible for losses resulting from events outside our reasonable control.
However, nothing in these Terms of Service excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law or other applicable consumer protection legislation.
Where the Australian Consumer Law applies, our products come with consumer guarantees that cannot be excluded.
You may be entitled to a repair, replacement or refund for products that fail to meet applicable consumer guarantees, depending on the circumstances.
We do not seek to exclude liability where such exclusion would be unlawful.
SECTION 14 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify Susan & Helen Leura against reasonable losses, damages or expenses arising directly from your unlawful use of our website, your infringement of third-party rights or your material breach of these Terms of Service.
This provision does not apply to the extent that a loss results from our own negligence, wrongdoing or breach of applicable law.
Nothing in this section limits your statutory consumer rights.
SECTION 15 – SEVERABILITY
If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, that provision will be treated as severed to the extent necessary.
The remaining provisions will continue to apply, provided they remain lawful and enforceable.
SECTION 16 – TERMINATION
These Terms of Service remain effective unless terminated by either you or Susan & Helen Leura.
You may stop using our website or services at any time.
We may suspend or terminate access where there is a material breach of these terms, unlawful activity or misuse of our services.
Termination does not affect rights or obligations arising from orders already placed, refunds owed or other matters that survive termination under applicable law.
SECTION 17 – ENTIRE AGREEMENT
These Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy and other applicable policies, constitute the terms governing the use of our website and services.
They supersede previous website terms relating to the same subject matter, except where otherwise required by law.
Any failure by Susan & Helen Leura to enforce a provision does not constitute a permanent waiver of that provision.
SECTION 18 – GOVERNING LAW
These Terms of Service are governed by the laws of the Netherlands, subject to any mandatory consumer protection laws that apply to customers in their country or place of residence.
For customers in Australia, nothing in these terms limits or excludes rights or remedies available under the Australian Consumer Law where applicable.
Any dispute will be handled in accordance with applicable law, including any mandatory rules relating to consumer jurisdiction and legal remedies.
SECTION 19 – CHANGES TO THESE TERMS OF SERVICE
We reserve the right to update or modify these Terms of Service by publishing a revised version on our website.
Changes will take effect from the date they are published, unless otherwise stated or required by law.
Updates will not retrospectively remove rights already acquired by customers under existing orders or applicable legislation.
We encourage customers to review this page periodically.
Continued use of our website after updated terms become effective may constitute acceptance of those changes to the extent permitted by law.
SECTION 20 – CONTACT INFORMATION
If you have any questions about these Terms of Service, your order or our products, please contact our customer support team.
Susan & Helen Leura
Website: https://susanandhelenleura.com
Email: info@susanandhelenleura.com
Customer Support: Susan & Helen Leura
We aim to respond to customer enquiries as promptly as possible.
Thank you for shopping with Susan & Helen Leura.